SUNWING FREQUENTLY ASKED QUESTIONS

1. I have received the e-vite and would like to attend the wedding. How can I book my trip?

Each wedding group is assigned to a Sunwing Weddings Travel Account Manager. Guests will receive a

“Save the Date” email invitation from the Sunwing Weddings Travel Account Manager outlining the

deposit and final payment deadlines, a link to the booking form, and their contact information.

If you have any questions, please e-mail your Travel Account Manager, or call our toll-free phone

number at 1-888-252-5436. Our phone lines are answered Monday to Friday 9 a.m. to 6 p.m. EST,

excluding holidays. Our entire Sunwing Weddings Team is here to assist you with your questions,

including the Sunwing Weddings Travel Account Manager.

To start your booking, guests are asked to complete the secure on-line booking form or send their

booking information by e-mail. For security reasons, please do not send your credit card number in

writing.

To secure your booking, a non-refundable/non-transferrable deposit of $150 per person is required. If

purchasing insurance, the non-refundable insurance cost will be due at the time of your initial booking.

Your booking request will be confirmed, based upon availability once the payment is processed

successfully. An automated response e-mail will be sent if we receive your on-line booking form. Please

allow up to 10 business days for processing.

A confirmation e-mail will be sent once the booking information has been processed.

The final payment due date is listed on the e-vite. Guests can make partial payments until the final

payment due date.

When booking with Sunwing Weddings, the wedding couple has assumed responsibility as the Group

Leaders. Any major changes to the booking can only be made through the Group Leaders.

2. I emailed and/or left a voicemail for my Travel Account Manager, when will I hear back from them?

Due to a very high volume of requests, please allow a 24–48-hour response time from your Travel

Account Manager/ Sunwing Weddings Team. For rate requests, etc. please allow an additional 24-48

hours as these requests often need to be sent to other departments. Kindly note our office is closed on

the weekends.

To receive a response from your Travel Account Manager, please reference the booking number and/or

wedding couple’s full names in all email subjects and/or voicemails.

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Your requests and questions are important to us, and we will get back to you as soon as we can.

3. Will I receive a receipt for the deposit and/or final payment charge?

Once your booking information has been processed, you will receive a confirmation by e-mail. Please

review your information carefully to ensure it is accurate

.

4. Do I have to provide names and dates of birth as per my passport?

Yes. We require full names as per your passports along with your date of birth. Please make sure all

names are exactly as they appear on your passports and dates of birth are in the correct format:

DAY/MONTH/YEAR.

5. Do I need a valid passport to travel?

Yes. All passengers will require a valid passport to travel, including infants. It is solely the responsibility

of each passenger to ensure that you have valid and proper travel documentation.

Sunwing Weddings does not ask for passport numbers before airport/web check-in.

The passport should be valid until a week after your planned return date to Canada. It is recommended

that your passport is valid for 6 months after your planned return to Canada.

6. What are the entry requirements of the country I am travelling to?

As each country has its own entry requirements for visitors, please visit the website below:

https://www.sunwing.ca/en/travel-requirements

7. Do you accept cash or an electronic funds transfer/e-mail transfer?

No, only credit card payments are accepted. Please do not send any credit card information by e-mail.

8. Can I use multiple credit cards to make payments?

Yes, you can provide multiple credit card numbers for payment. If you are paying for another guest,

please either call or send an e-mail to your travel planner.

9. Do you allow for payment installments/partial payments?

Yes, there are options to make payments as often as you would like. Please ask the Sunwing Weddings

Team to send you the instructions to make an on-line payment on the Sunwing website.

10. What types of insurance options do you offer?

Sunwing offers four types of insurance for purchase. Insurance must be added within 48 hours business

hours of receiving your booking confirmation by e-mail.

The four types of insurance Sunwing offers for purchase are below:

1. Worry Free Cancellation Waiver: $69 per person

2. Worry Free Plus: $119 per person

3. Manulife Medical Insurance with Worry Free Cancellation Waiver: $119 per person (1 week for

guests 0-74 years old)

4. Manulife Medical Insurance with Worry Free Plus: $169 per person (1 week for guests 0-74

years old)

***For departures December 19, 2025, to January 5, 2026, a $20 per person surcharge is applicable***.

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***The cost for any of the above insurance options are non-refundable***

With regards to the Worry Free insurance, please see the terms and conditions on our website below:

Protect your vacation | Sunwing.ca

For the Worry-Free Cancellation Waiver, the cost is $69 per person. This insurance is to protect your

vacation before you travel and does not include medical coverage for your trip.

With the Worry-Free Cancellation Waiver, you can cancel up to 3 days prior to departure, regardless of

the reason.

Schedule of Cancellation Fees for Guests with Worry Free Cancellation Waiver

• If you cancel outside of 45 days prior to departure, $150 deposit will be returned in a Sunwing

future travel voucher. Any amount paid above the deposit will be refunded back in the original

form of payment, less the insurance cost.

• If you cancel within 45 days-21 prior to departure, 50% of your package price will be issued in a

Sunwing future travel voucher, 50% will be refunded back in the original form of payment, less

the insurance cost.

• If you cancel within 3-21 days prior to departure, 100% of your package price will be returned in

a Sunwing future travel voucher, less the insurance cost.

• Either one change or cancellation can be made up to 3 days before departure

For the Worry Free Plus insurance, the cost is $119 per person. This insurance is to protect your vacation

before you travel and does not include medical coverage for your trip.

With the Worry Free Plus insurance, you can cancel up to 3 hours prior to departure, regardless of the

reason.

Schedule of Cancellation Fees for Guests with Worry Free Plus

• If you cancel outside of 45 days prior to departure, $150 deposit will be returned in a Sunwing

future travel voucher. Any amount paid above the deposit, will be refunded back in the original

form of payment, less the insurance cost.

• If you cancel within 45 days-21 prior to departure, 50% of your package price will be issued in a

Sunwing future travel voucher, 50% will be refunded back in the original form of payment, less

the insurance cost.

• If you cancel within 3 hours - 21 days prior to departure, 100% of your package price will be

returned in a Sunwing future travel voucher, less the insurance cost.

• Either one change or cancellation can be made up to 3 hours before departure

***Important** In the event you are cancelling before your departure date, please send an e-mail to

weddinggroups@sunwing.ca.

Please note that the closer you are to your departure date, the majority of your money will be returned

in the form of a Sunwing travel voucher (i.e. not a refund on your credit card).

The Manulife Global Travel Insurance can be added for $50 per person to either the Worry-Free

Cancellation Waiver or Worry Free Plus option.

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Please review the Manulife Global Travel Insurance booklet below:

https://www.igoinsured.com/travelcontent/?file=SW_SWB_policySWAINC.pdf

From the insurance booklet below, please note:

“TO BE ELIGIBLE FOR INSURANCE UNDER THIS POLICY You must be a resident of Canada and covered

under a government health insurance plan for the entire duration of the trip.”

***For wedding groups travelling to Cuba***

Please remember passengers travelling to Cuba must present proof of travel medical insurance:

- Mandatory entry requirement from Cuban government

- Travellers may be requested to show proof of coverage when entering Cuba

- Provincial coverage is not an acceptable form of medical coverage (OHIP, BC Med, RAMQ)

- If insurance is not purchased and travellers are spot checked they will be asked to purchase

insurance at the airport (Cost TBA)

11. What are the cancellation penalties?

The cancellation penalties are below:

• Up to and including 60 days prior to departure the deposit is non-refundable.

• 59 to 21 days prior to departure 50% of total price is non-refundable.

• 20 days until departure 100% of total price is non-refundable.

Occupants cancelling from a room will be subject to cancellation fees. Contract pricing will apply for

remaining occupants based on the new room occupancy.

Refunds are not issued for bookings cancelled by the traveller or Sunwing Vacations resulting from an

act of God or an Event of Force Majeure.

For more information regarding cancellation penalties and Worry-Free insurance has been purchased,

please refer to question 9 on page 3 of this FAQ document.

12. Can I add my middle name after I have submitted my travel booking form?

Yes you can add a middle name to your booking. The name correction fees are below:

Name Correction (Corrections of less than 3 letters. First or last name that can include legal name,

married last name or addition of middle name)

• 89 to 60 days prior to departure, free of charge

• 59 to 21 days prior to departure, $25 per person, per name correction

Correcting a name includes:

• A first or last name correction involving less than 3 characters

• A legal name change

• A name change due to a change in marital status

• A missing name detail such as middle name

Name corrections will incur a fee if made at the airport.

13. Can I change a name on my reservation?

Yes a name can be changed on the booking. The name change fees are below:

Name Change (A first or last name correction involving 3 or more characters)

• 89 to 60 days prior to departure, $150 per change per person

• 59 to 21 days prior to departure, $300 per change per person

• 7 days or less to departure, full cancellation penalties apply.

Changing all names on a file constitutes a cancellation, regardless of when the changes are requested

14. Can I make a change/modify my booking reservation? Is it possible to change the airport I am

departing from? Can I change the room category I have booked?

Please see the schedule of change fees below:

Booking Modification*

*Applies to individual modifications within a confirmed group itinerary or changes made to the

entire group booking

Modifications including:

• Gateway/Airport Change

• Change of Flight (a change from the current flight booked, keep same travel dates)

• Room Category

• Room Configuration/Occupancy Change

• Duration Modification (change to travel dates)

Prices per original group quote will apply if available (or a new quote will be required at time of change).

In addition, fees will apply at:

• 89 to 60 days prior to departure, $150 per change per person

• 59 to 21 days prior to departure, $300 per change per person

• 20 days or less before travel commences and thereafter, a change to travel date, departure or

arrival airport, or hotel is considered a cancellation and full cancellation fees apply.

15. What if I can’t come for a full week or want to leave on a different day?

Your Travel Account Manager/ Sunwing Weddings Team will be able to provide you with rates for

different departure dates and durations subject to flight schedules and availability. If there is an

expiration date on the quote, please note that a deposit must be placed for that room by the expiration

date given in order to secure the room and rate. Additionally, a rate that is supplied by your Travel

Account Manager/ Sunwing Weddings Team is a quote only and does not guarantee reservation. A

written confirmation to the Travel Account Manager/ Sunwing Weddings Team must be sent to make a

new reservation or a change to an existing reservation.

16. If I decide to make a separate booking reservation for the flight, hotel or airport transportation,

will I receive a refund?

Refunds are not applicable for unused portions of the vacation package. For more information, please

visit the website below and click on “Refunds for Unused Travel Services” under the “Booking Terms

heading:

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https://www.sunwing.ca/en/confirm/terms-and-conditions

17. For passengers age 0-2 years is there any payment at all i.e. Deposit or Taxes?

Deposits are not charged for infants. Infants are considered children who will not turn 2 years old until

after they return from their vacation. If an infant is under the age of 2 years old, at time of travel, they

will not be charged for the flight if they are sitting on their parent’s lap. They will not receive a seat on

the flight. You can purchase a seat if you feel this would be more comfortable for your child. Please note

that all passengers regardless of age (including infants) will require a valid passport for travel. For certain

destinations there may be an additional fee for a tourist card/government tax for the infant. Local

departure taxes are applicable to all travellers, including infants. Please ask your Travel Account

Manager for more information.

18. What if I have two adults and two children in one room? Is this a Double Occupancy or a Quad

Occupancy?

When you have two adults confirmed for a room, they will each receive the double occupancy rate. If

you add children to this room, each child (age 2-12) will use the corresponding child/teen rate. (Teen

rates are not applicable to all hotels). In all circumstances, in order to obtain the child rate for any room

category, there must be at least two adults also confirmed in the room.

19. What if I have a larger family with 3+ children? Can we all stay in the room together?

Many hotels do not offer accommodations for families larger than 4. Please review the hotel website to

determine if the rooming capacity exceeds your family’s size and contact your Travel Account Manager/

Sunwing Weddings Team to see if family suites are available that can accommodate everyone. If not,

please note that we are able to reconfigure your family on the rooming list spreadsheet to ensure your

child can be placed with other family members travelling. This is done for booking purposes only. Upon

arrival at the hotel, children are able to room with their parents. Please note that bedding availability is

limited. We can request cots and cribs for children and infants however requests are not guaranteed.

Guests assume the above at their own risk.

20. I am travelling from outside of Canada, how do I go about ensuring I am included in our group?

To ensure that you are booked as part of the wedding group, please book a land-only reservation. If a

hotel is an all-inclusive property, a land-only booking will include your hotel stay, food, beverages and

hotel activities. You may request a land-only rate from your Travel Account Manager/ Sunwing

Weddings Team. You would be responsible for confirming your own flights and transportation from/to

the airport in destination.

Please note if you require a shuttle bus transfer from the airport to the hotel and back, we can provide

you with a rate. In order to confirm the shuttle bus transfer, full flight details will be required.

21. What are the options if I do not have a flight confirmation, but I would like to book land only?

Please see the three options below:

a) Apply the deposit to make sure that you have rooms secured until you have flight confirmation;

if the flights match the dates, you are all set. If not, there may be a penalty to move the dates.

b) Do not pay any deposit(s) until you have confirmation of your flights, and then book the hotel.

*Please note that space and rate is subject to change after deposit due date*

c) Book the hotel either with the hotel or through a reputable third party site and pay a potentially

higher rate.

22. How do we ensure that all guests are booked closely in room proximity?

Prior to departure, your Travel Account Manager can make a request for rooms to be close together. It

will be the hotel’s discretion of where exactly the rooms will be located upon arrival and any requests

cannot be guaranteed.

23. Can I make special requests regarding room location, bedding, etc. at the hotel?

We can make special requests (bedding, room location etc.) with the hotel however please note that

these are never guaranteed. Requests will be subject to availability upon arrival and at the hotel’s

discretion. We do suggest that you reiterate this request upon arrival directly with the hotel.

24. I am a wedding guest and I would like to bring a date/plus one, but I do not know who that will be

yet. Can I place a deposit up front and add the name later? OR can I book as a single occupant and add

them to my room later?

Yes. Guests can place early deposits for a TBA guest (their travelling companion) to be added later on.

Please note however that if they decide they do not want to bring a guest the deposit is non-refundable

and non-transferable to existing passengers. If a current single occupant adds a guest later on, they can

request a new rate for the additional guest and the rate for the existing passenger will change to the

original double occupancy rate from the time that they booked. The new guest will be subject to current

rates and availability at the time of booking. Insurance can only be purchased for travellers whose

names are provided.

25. If I need to cancel, can I use my deposit to pay for the balance of another guest’s trip?

No. Deposits are non-refundable and non-transferable to existing passengers on file.

26. Can I pay with Air Miles, Avion, Scene, Aeroplan, Bonvoy, hotel points or my credit card travel

points?

Please contact the reward program directly for more information.

27. Will Sunwing price match the individual online rates if we find a better price online at a later date?

Kindly note that individual rates are not indicative of group pricing and we are unable to match the

online rates. It is not recommended to book a wedding group individually as you will need to ensure that

the hotel has enough availability for your entire group. For example, that rate online might only be

available for 2 people and the price would go up again. There is no way of knowing when the prices will

change online as they are constantly fluctuating.

By booking as a group the air space and hotel rooms are secured for all guests and you are given more

time to provide payment information. The rates will also remain the same for all guests.

The group rates you received at the time your group was contracted were the best available. Rates

online are for individual reservations based on current availability and not for larger groups. We are not

able to compare prices from earlier in the year to prices online at a later date as the rates are subject to

change at any time.

The rates are significantly less than the online rates at the time you confirmed the group. Once a

booking is contracted, those rates are final. If new guests wish to book individually online, you are

welcome to do so but keep in mind they will not count towards the group.

28. Does Sunwing offer Price Drop Guarantees? What if my rate decreases?

If you notice that the rates are significantly lower online, the Group Leaders may request a price drop

check from your Travel Account Manager. The Group Leaders will advise the current Sunwing group

rates and availability. Should there be enough space in our system to re-book the entire group at the

current group rates for the exact same room categories/duration/gateways for the entire booking, we

can offer a one-time price adjustment on your group rates outside of 90 days prior to departure. The

current rates can be found on the sunwing.ca website. The Price Drop Guarantee is not applicable to

group rates from another tour operator or travel agency.

All previous promotions, including but not limited to the Instant Group Savings promotion and any

extras for the wedding couple will be null and void if the Price Drop Guarantee rates are applied.

Should space be reserved from multiple departure cities, a price adjustment must apply for all gateways

included in the group and cannot be for only one particular gateway. If applicable, maximum reduction

of $200 CAD per adult and $100 CAD per child applies. The Price Drop Guarantee is applicable to the

group booking, in its entirety i.e., if the entire group booking does not qualify, the Price Drop will not be

applicable. Our price guarantee is not applicable to land only, air only, Florida, Las Vegas or Europe, or

bookings made with special hotel contract conditions.

The current group rates must be lower for every passenger who has booked a package with the wedding

group.

Please note any rate reductions are applicable only for your confirmed booking. The Price Drop

Guarantee is not applicable for any changes to a room category, occupancy, duration, date or gateway.

This means that you cannot make a change to your current booking in order to get a lower price for

another room category, room category, occupancy, duration, date or gateway. Price drops can only be

requested by the Group Leaders. A minimum of 10 paying travellers will be required for a Price Drop

Guarantee to be requested.

Additional terms and conditions will be advised to the Group Leaders.

If a rate reduction is applicable, the group will be notified once it has been completed.

29. When will flight times be available?

Flight times are released approximately 4-6 months prior to departure. Please note that all flight times,

schedules, airlines and type of aircraft, as well as itineraries, are subject to change with or without prior

notice, up to and including the day of departure. For more information, please visit our Terms and

Conditions http://www.sunwing.ca/terms-conditions.asp.

30. How do we make sure our group is seated together on the plane?

We are offering complimentary group block seating for our Sunwing Wedding groups. This ensures that

your entire group is seated together starting at the rear of the aircraft. Seats are assigned as close

together as possible. Specific seats requests are not applicable to group block seat selection. Specific

seat requests will be charged at the applicable rates. Please note that this is based on availability at the

time of request.

31. What is the baggage allowance on the flight?

For all information regarding excess baggage including bridal party gifts, diving equipment, golf clubs,

strollers, play pens, etc. Please visit the following site for detailed information regarding flying Sunwing

Airlines: https://www.sunwing.ca/pages/en/sunwing-airlines/baggage-info

If the answer to your inquiry cannot be found online, please reach out to your Travel Account Manager/

Sunwing Weddings Team for further assistance.

32. When do we receive our e-documents?

E-documents will be available approximately 28 days prior to departure. Please note that e-documents

will not be released until all reservations on file have been paid in full. Your Travel Account Manager will

provide a link when your e-documents are available in which you can retrieve your e-documents,

purchase seat selection, etc.

33. Are there any additional taxes/fees to be paid for my vacation?

Local Departure Taxes are not included in the rates quoted. If applicable, travellers must pay locally

upon departure from destination. Payment of local departure taxes are the responsibility of the

traveller. Taxes are per person and are paid locally in cash upon departure at the airport. Cost is subject

to change without notice. The following countries have local departure taxes to be paid when leaving

the country: Panama: $15.00 USD / Honduras: $46.00 USD / Costa Rica: $29.00 USD

For Infants travelling to the Dominican Republic, the Tourist Card fee of $14.00 CAD and Dominican

Republic Departure Tax of $28.00 CAD will be collected at time of final payment.

For passengers travelling to Cancun, Riviera Cancun, Riviera Maya, and Cozumel, Mexico, there are two

taxes collected in addition to the rate for your vacation.

Effective Apr.1,2021, the state of Quintana Roo (which includes Cancun, Riviera Cancun, Riviera Maya,

and Cozumel) will be requiring all international travelers over the age of 14 to pay a tourism usage fee

(tax) of 259.00 Mexican pesos (approximately $20 CAD per person depending on the current exchange

rate).

The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed

upon departure. Travelers have the option to access http://visitax.gob.mx/, where they can complete a

brief questionnaire and make the payment in advance of or during their visit.

The Tourism tax can also be paid at the Cancun airport.

A receipt will be provided which must be shown at the airport prior to boarding their flight home.

There is an Environmental Sanitation Tax collected upon hotel check-in. Environmental Sanitation Tax is

approximately $79 MXN Pesos per room per night (approximately $3.87 USD per room per night or

$5.40 CAD per room per night pending exchange rate. The tax is payable locally directly to the hotel

upon hotel check-in. Rates are subject to change.

For passengers travelling to Los Cabos, Mazatlán and Puerto Vallarta the above Environmental

Sanitation Tax is applicable and will be collected at the hotel upon arrival.

34. Can I pre-book excursions with Sunwing?

Yes, Sunwing is proud to offer excursions through our Sunwing Excursion Specialist Team. They can be

reached by e-mail: groupexcursions@sunwing.ca.

35. What are the available excursions and when do we have to book this by?

Our excursion website is: https://www.sunwing.ca/en/things-to-do. Please e-mail our Sunwing

Excursion Specialist Team at groupexcursions@sunwing.ca for excursion pricing. Please note that pre-

booked excursions must be confirmed at least 2 weeks prior to your departure.

Sunwing Weddings

Hours: 9 a.m. to 6 p.m. EST

(excluding holidays)

Phone: 1-888-252-5436

E-mail: weddinggroups@sunwing.ca

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